Restore a purchase
Open Balance Break and choose Restore Purchases on the paywall or in Settings. Make sure the device uses the Apple Account that made the purchase and has an internet connection.
Balance Break · Support
How can we help?
Find quick answers below or email us about a problem with Balance Break.
Manage or cancel Premium
Subscriptions are billed by Apple. Open Apple Account subscription settings to change or cancel a plan. Deleting the app does not cancel a subscription.
Open Apple subscriptionsRequest a refund
Apple handles App Store payments and refund decisions. Use Apple’s Report a Problem service to review eligible purchases or request help.
Visit Report a ProblemReminders are not appearing
Check that reminders are enabled in Balance Break and that notifications are allowed in iOS Settings. Focus modes and scheduled summaries can delay how a reminder appears.
When you contact us
Include your iPhone model, iOS version, Balance Break app version, and a short description of what happened. For purchase help, tell us which plan you selected, when you attempted the purchase, and any error message shown. Please do not email health information, passwords, payment-card details, or full purchase receipts.
Safety help
Stop exercising if you feel pain, dizziness, faintness, unusual shortness of breath, or loss of balance. Balance Break cannot provide medical or emergency help. Contact a qualified healthcare professional for personal advice, or your local emergency services if you need urgent assistance.